• All employees of Expat Express consider Customer Satisfaction as our guiding principle. We will pursue this goal relentlessly, even at our own expense.

  • Drivers speak English and other local languages, uniformed and trained to the highest standards of appearance, driving skills, manners and personal decorum. Our drivers are licensed, prompt and courteous. We provide deodorants to the drivers and scents for the cars.

  • Drivers carry mobile phones so they are reachable at any time during service and are instructed to avoid basement parking.

  • Our cars are serviced regularly and well maintained inside and out. In case of any breakdown or unforeseen occurrence, we will provide alternate arrangements as quickly as possible to minimize any inconvenience to the customer.

  • Driver performs a security check every time the car has been vacated before the guest re-enters the vehicle. (please see form attached)

  • A comment sheet is given to the guest as a report on the driver and car (please see form attached)

  • Security checklists and comment sheets are turned into the company at months end.
  • Drivers write the exact routing on the back of each trip sheet which is checked for accuracy to be sure there is never an overcharge for hours or kilometers.

  • Delicious chocolate in an Expat Express monogrammed box for VIP guest along with bottles of water, newspapers and magazines.

  • VIP service includes roses for the guests.

  • We shop for clients who request special items to the loaded into the cars for Outstation trips and charge only actual costs of the items with an hour limit for vehicle free of charge

  • An escalation chart is placed in every car so the guest can reach us 24 hours a day, 7 days a week.

  • We offer services in association with offices located in major cities in India: Mumbai, Pune, Delhi, Hyderabad and Chennai.

  • Breathalyzer testing is given to every driver before handing over the Trip Sheets

  • May your travel with our company always be a pleasant experience.
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